/*
 * PolisForge Support Center theme
 * White, beige, and navy — warm, welcoming layout
 */

:root {
    --navy: #1a2744;
    --navy-soft: #2c3f66;
    --beige: #f5f0e8;
    --beige-deep: #e8e0d4;
    --white: #ffffff;
    --accent: #c4a574;
    --text-muted: #5a6478;
    --ease-smooth: cubic-bezier(0.4, 0, 0.2, 1);
    --font-serif: 'Playfair Display', Georgia, 'Times New Roman', serif;
    --font-sans: 'Segoe UI', Tahoma, Geneva, Verdana, sans-serif;
}

*, *::before, *::after {
    box-sizing: border-box;
}

html {
    scroll-behavior: smooth;
}

body {
    margin: 0;
    min-height: 100vh;
    font-family: var(--font-sans);
    color: var(--navy);
    background: linear-gradient(165deg, var(--white) 0%, var(--beige) 45%, #ebe4da 100%);
    line-height: 1.6;
}

.site-header {
    background: var(--navy);
    color: var(--white);
    padding: 1.25rem 2rem;
    display: flex;
    align-items: center;
    justify-content: space-between;
    flex-wrap: wrap;
    gap: 1rem;
}

.site-header a {
    color: var(--beige);
    text-decoration: none;
}

.site-header a:hover {
    color: var(--white);
}

.brand {
    display: flex;
    align-items: center;
    gap: 1rem;
}

.brand img {
    height: 44px;
    width: auto;
}

.brand h1 {
    font-family: var(--font-serif);
    font-size: 1.35rem;
    margin: 0;
    font-weight: 600;
    letter-spacing: -0.02em;
}

.site-nav {
    display: flex;
    gap: 1.5rem;
    font-size: 0.95rem;
}

main {
    max-width: 920px;
    margin: 0 auto;
    padding: 2.5rem 1.5rem 4rem;
}

.hero {
    text-align: center;
    padding: 2rem 0 3rem;
}

.hero h2 {
    font-family: var(--font-serif);
    font-size: clamp(2rem, 4vw, 2.75rem);
    margin: 0 0 0.75rem;
    letter-spacing: -0.03em;
    line-height: 1.15;
}

.hero p {
    color: var(--text-muted);
    font-size: 1.1rem;
    max-width: 540px;
    margin: 0 auto 2rem;
}

.card-grid {
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(260px, 1fr));
    gap: 1.75rem;
    margin-top: 2rem;
}

.card {
    background: var(--white);
    border: 1px solid var(--beige-deep);
    padding: 2rem 1.75rem;
    border-radius: 3px 18px 4px 22px;
    box-shadow:
        0 2px 4px rgba(26, 39, 68, 0.04),
        0 12px 28px rgba(26, 39, 68, 0.06);
    transition: transform 0.35s var(--ease-smooth), box-shadow 0.35s var(--ease-smooth);
}

.card:hover {
    transform: translateY(-3px);
    box-shadow:
        0 4px 8px rgba(26, 39, 68, 0.06),
        0 20px 40px rgba(26, 39, 68, 0.1);
}

.card h3 {
    font-family: var(--font-serif);
    margin: 0 0 0.5rem;
    font-size: 1.4rem;
}

.btn {
    display: inline-block;
    padding: 0.75rem 1.5rem;
    background: var(--navy);
    color: var(--white);
    text-decoration: none;
    border: none;
    cursor: pointer;
    font-size: 1rem;
    border-radius: 2px 14px 3px 16px;
    transition: background 0.25s var(--ease-smooth);
}

.btn:hover {
    background: var(--navy-soft);
}

.btn-secondary {
    background: transparent;
    color: var(--navy);
    border: 2px solid var(--navy);
}

.btn-secondary:hover {
    background: var(--navy);
    color: var(--white);
}

.form-panel {
    background: var(--white);
    border: 1px solid var(--beige-deep);
    padding: 2rem;
    border-radius: 4px 20px 5px 24px;
    box-shadow: 0 16px 36px rgba(26, 39, 68, 0.07);
}

.form-group {
    margin-bottom: 1.25rem;
}

.form-group label {
    display: block;
    font-weight: 600;
    margin-bottom: 0.4rem;
    font-size: 0.95rem;
}

.form-group input,
.form-group select,
.form-group textarea {
    width: 100%;
    padding: 0.65rem 0.85rem;
    border: 1px solid var(--beige-deep);
    font-family: inherit;
    font-size: 1rem;
    background: var(--white);
    color: var(--navy);
}

.form-group textarea {
    min-height: 140px;
    resize: vertical;
}

.form-hint {
    font-size: 0.85rem;
    color: var(--text-muted);
    margin-top: 0.35rem;
}

.alert {
    padding: 0.85rem 1rem;
    margin-bottom: 1.25rem;
    background: var(--beige);
    border-left: 4px solid var(--accent);
}

.alert-error {
    border-left-color: #b44;
    background: #fdf5f5;
}

.ticket-meta {
    display: flex;
    flex-wrap: wrap;
    gap: 1rem;
    margin-bottom: 1.5rem;
    font-size: 0.9rem;
}

.ticket-meta span {
    background: var(--beige);
    padding: 0.35rem 0.75rem;
    border-radius: 2px 10px 2px 12px;
}

.message-thread {
    display: flex;
    flex-direction: column;
    gap: 1rem;
    margin: 1.5rem 0;
}

.message {
    padding: 1rem 1.15rem;
    border-radius: 3px 16px 4px 18px;
    max-width: 92%;
}

.message-user {
    background: var(--beige);
    align-self: flex-end;
    border: 1px solid var(--beige-deep);
}

.message-staff {
    background: #e8eef8;
    border: 1px solid #c5d4ef;
    align-self: flex-start;
}

.message-ai {
    background: #eef6f0;
    border: 1px solid #c8dfd0;
    align-self: flex-start;
}

.message-label {
    font-size: 0.75rem;
    font-weight: 700;
    text-transform: uppercase;
    letter-spacing: 0.06em;
    margin-bottom: 0.35rem;
    opacity: 0.75;
}

.upload-zone {
    border: 2px dashed var(--beige-deep);
    padding: 1.25rem;
    text-align: center;
    background: #fafafa;
    margin-bottom: 1rem;
    cursor: pointer;
}

.upload-preview {
    display: flex;
    flex-wrap: wrap;
    gap: 0.5rem;
    margin-top: 0.75rem;
}

.upload-chip {
    background: var(--beige);
    padding: 0.35rem 0.65rem;
    font-size: 0.85rem;
    border-radius: 2px 8px 2px 10px;
}

.site-footer {
    text-align: center;
    padding: 2rem;
    color: var(--text-muted);
    font-size: 0.9rem;
    border-top: 1px solid var(--beige-deep);
    margin-top: 3rem;
}

.site-footer a {
    color: var(--navy-soft);
}

.staff-table {
    width: 100%;
    border-collapse: collapse;
    font-size: 0.9rem;
}

.staff-table th,
.staff-table td {
    padding: 0.65rem;
    border-bottom: 1px solid var(--beige-deep);
    text-align: left;
}

.staff-table tr:hover {
    background: var(--beige);
}

@media (max-width: 600px) {
    .site-header {
        flex-direction: column;
        align-items: flex-start;
    }

    .message {
        max-width: 100%;
    }
}